Returns & Refund Policy

Refund Policy

At Auraa Wellness, we're dedicated to providing you with products that enhance your well-being and solve everyday problems. We believe in the effectiveness of our offerings, and we encourage you to give them a fair chance by using them for a minimum of 14 days. If, after this period, you find yourself unsatisfied with your purchase for any reason within our 60-day money-back guarantee, please reach out to us at auraawellnessinc@gmail.com.

Cancellation Policy

Please be advised that any changes or cancellations to an order must be made within 24 hours of placing the order. Once this timeframe has passed, we may be unable to accommodate your request as the order will likely have entered the processing phase. If you do decide to cancel your order within the specified 24 hours, rest assured that we'll process your refund within 7 business days.

60-Day Money Back Guarantee

We're confident in the efficacy of our products, and we encourage you to experience their full benefits firsthand by giving them a try for at least 14 days. However, if you're still not satisfied and wish to return the items, you may do so within the 60-day period covered by our money-back guarantee. Please note that while we refund the cost of the items, shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or sending us an email directly at auraawellnessinc@gmail.com. For a swift resolution, kindly provide us with your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take every precaution to ensure that our products reach you in pristine condition. However, in the event that an item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, please email us at auraawellnessinc@gmail.com and attach a clear photo of the damage. We'll assess the situation and determine if you're eligible for a replacement at no extra cost. Please note that we do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.