Shipping Information
Shipping Information
At Auraa Wellness, we take pride in offering our customers FREE shipping on all orders!
Order Processing Times: Please allow 1-3 business days for us to process and dispatch your order after it's placed. Once handed off to our shipping carrier, your order is considered dispatched and is en route to your chosen address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times: The estimated delivery time depends on various factors, primarily your location. Below are estimated shipping times based on your country:
🌍 International: (ESTIMATED SHIPPING TIME)
Please note that during peak times and holidays, shipping carriers may experience delays in transit and tracking updates beyond our control. For worldwide shipments, unexpected customs delays may occur, potentially extending delivery time frames.
Order Changes and Accurate Shipping Details: Ensuring accurate and complete shipping details at checkout is crucial. Inaccurate or incomplete details may result in processing delays or order cancellation. If our system detects address issues, our support team will email you within 3 business days of order placement to verify details. Failure to respond within this time may lead to order cancellation.
To rectify shipping details errors, email us at auraawellnessinc@gmail.com within 24 hours of order placement. While we'll try to accommodate changes, we can't guarantee adjustments after this timeframe.
Delayed Delivery: While we strive for prompt order fulfillment, delays may occur due to unforeseen circumstances beyond our control. Courier partners may face unexpected transit issues like severe weather or transportation disruptions. We'll collaborate with couriers to expedite delivery during such instances.
Additionally, unforeseen factors like product availability, address verification, or payment processing delays may impact order processing or shipment. We'll promptly notify you of any such issues affecting your order.
Lost or Stolen Packages: We understand the frustration of lost or stolen packages, but once we hand them to couriers, they're out of our control. If your package is lost or stolen, contact us at auraawellnessinc@gmail.com for assistance.
We recommend directly contacting the courier company to file a claim and providing any necessary information. While we'll assist and follow up on claims, Auraa Wellness isn't liable for lost or stolen packages post-handoff.
SHIPPING POLICY CHANGES: Auraa Wellness reserves the right to modify this Shipping Policy without prior notice. It's your responsibility to review the latest version before purchase.
By continuing to use Auraa Wellness products, you accept this Shipping Policy, including any modifications. Periodically review this policy for updates impacting your orders. Questions? Contact us